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Park Policy, Rules and Guidelines

Pixieland Amusement Park is a venue designed for toddlers and children up to age 8. 

All persons under age 18 must be accompanied by a parent or legal guardian.

We ask our guests to conduct themselves in a manner that is conducive of a family atmosphere. 

Violating Pixieland policies and rules may result in a guest being asked to leave or removed from the park.

 

All persons, bags, parcels, clothing and other items may be subject to screening / security checks within Pixieland and at its entrance.  Pixieland reserves the right to disallow any bag, parcel, cooler, or other item inside Pixieland premises and to process any unattended object in such a way that is deemed appropriate.

Alcoholic Beverages:

  • Alcohol is NOT permitted in or around Pixieland.

  • A City of Concord ordinance disallows alcohol anywhere within Willow Pass Park.

Smoking:

  • Smoking is not permitted within Pixieland premises or the parking areas.

  • A City of Concord ordinance disallows smoking anywhere within Willow Pass Park. This includes tobacco, marijuana or any other illegal substance, e-cigarettes or any product that produces a vapor or smoke.

Behavior:

  • Pixieland expects all guests to behave in a family-friendly manner.  Inappropriate behavior is offensive and can jeopardize the safety and enjoyment of others.  Such acts may be cause for a guest’s removal from the premises.

Safety:

  • Safety is the first priority at Pixieland. 

  • All personnel have been carefully trained according to OSHA guidelines. 

  • For the safety of everyone, all guests are required to adhere to any safety instructions implemented by staff while inside Pixieland premises.

Language:

  • Profanity or abusive language, symbols or gestures not conducive of a family appropriate atmosphere is not permitted.

Dress Code:

Proper, family friendly attire must be worn at all times, including shirts and appropriate footwear, (no swim suits or slippers).  Clothing or tattoos with offensive language or graphics must not be visible at any time.


The following are examples of clothing not permitted:

 

  • Anything allowing indecent exposure

  • Promotion of discrimination or hate against any group

  • Graphic violence

  • Support of drugs and drug use

  • Gang symbols

  • Pornography

 

NOTE: Costume masks may not be worn by any guest over the age of 8.  When a costume mask is worn by our younger guests, the mask must provide unobstructed peripheral vision and openings that allow the eyes to be fully seen. Costume masks may not be worn on rides.

Prohibited Items include but are NOT Limited To:

  • Recreational devices such as drones, skateboards, scooters, inline skates, shoes with built-in wheels, bicycles, remote controlled toys, Segway.

  • Wheeled mobility devices with less than 3 wheels or devices that cannot maintain stability and balance when stopped, unpowered or unoccupied.  Must be manually or electrically powered and operated at a walking pace.

  • Alcoholic beverages, marijuana or any illegal substance

  • Weapons of any kind, or objects that appear to be weapons.  To include but not limited to:

        1.  Knives

        2.  Firearms / ammunition

  • Spiked clothing / jewelry

  • Fireworks/explosives

  • Unmanned aerial vehicles (drones)

  • Whistles

  • Magic or permanent markers, spray paint

  • Selfie Sticks (hand held extension poles for cameras and mobile devices)

  • Glass containers

  • Any type of heating device

  • NO outside pizza and/or pizza vendors.

  • NO outside vendors of any type on or around Pixieland premises, this includes any type of costume characters.

  • Boom boxes, radios or any musical output device

  • Folding chairs/Lawn chairs

  • Aerosol cans

  • High chairs

  • Folding tables or tables of any type

  • Tripods

  • Pets or other animals, except approved service animals e.g. dogs.  Service animals must remain on a leash or in a harness and under the control of the owner at all times.  Due to the nature of the rides at Pixieland, service animals are not permitted to ride.

  • Any item that is determined to be harmful or disruptive.

  • We reserve the right to prohibit the use or storage of any other item not listed above that we determine may be harmful or disruptive, in our sole and absolute discretion.

Photography:

By entering Pixieland, guests grant Pixieland the right to film, video, record or photograph them on park property at any time without payment or consideration.  Pixieland requests that all photographs or video taken by our guests be taken only of those people within their own party, to be used for their personal use and enjoyment only.  Any use, reuse or reproduction for commercial purposes without the express written consent of Pixieland Officers is strictly prohibited.  No commercial photography of any kind is permitted. Specifically, the use of the following equipment is not permitted:

  • Any camera mounted to a vehicle, drone, cart, scooter or the moving object

  • Go Pro cameras

  • Lenses greater than three-and one-half inches in length

  • Interchangeable lenses of any kind

  • No cameras (video, still, cell-phone, smart phones, etc.) are allowed on any rides at any time.  No exceptions.

 

NOTE:  Guests must have written permission to use photographs and / or videotape of Pixieland images for commercial broadcasting, advertising, marketing or publishing in any form.

Ride Restrictions:

  • Safety is our number one priority.  Guests with certain body proportions, or of certain heights / weights may not be able to enjoy certain rides if the safety restraints do not engage as designed.

Rider Responsibility:

  • There is a risk involved in participating in any amusement ride.  It is the expectation of Pixieland that riders exercise good judgment and act in a responsible manner.

  • Guests must also obey all oral and written warnings and properly use all ride safety equipment. 

  • Guests who do not comply with ride rules will not be allowed to ride.

  • Some images shown throughout this website may not represent current operational guidelines.

Ride Guidelines:

  • At Pixieland, safety is our main concern.  Please be sure to check posted height and safety restrictions at each ride.  For the safety of your children, exceptions are not possible.

  • Each ride has specific manufacturer height and safety guidelines which may require accompaniment.

  • Access to attractions depends on the safety rules for each attraction.

  • Please supervise your children at all times.

  • Proper, family friendly attire must be worn at all times, including shirts and appropriate footwear, (no swim suits or slippers).  

  • Babies of all ages must also have on tops, bottoms, or a onesie, including appropriate footwear (no swim suits or slippers).

  • Clothing or tattoos with offensive language or graphics must not be visible at any time.

  • Costume masks, accessories and selfie sticks are NOT permitted on rides

  • Disabled guests must be able to transfer to ride vehicle’s seating with assistance from a member of their party.  Pixieland employees may not assist.

  • Our rides are not recommended for expectant moms, recent bone injuries, heart problems and might require a liability release form to ride.

  • Baby carriers of any type are not permitted on any ride at Pixieland.

  • In order to ride some attractions, smaller guests not yet tall enough to ride alone must be accompanied by a ticketed adult.

  • All riders must have full head and body control and be able to sit up on their own.

  • NO lap seating on any ride at Pixieland.

  • These restrictions are established for your safety by the State of California (OSHA) and must be strictly enforced. 

  • For the benefit of our guests and our employees, we reserve the right to make the final decision with regard to the eligibility and safety of any rider at Pixieland.

  • Due to the nature of the rides at Pixieland, service animals are not permitted to ride.

  • Due to the dynamics and certain characteristics of the rides, oxygen tanks or portable systems are not permitted on any Pixieland ride.

  • All rules and safety regulations must be followed.

  • Certain rides or attractions may be closed due to unforeseen circumstances.

  • Some images shown throughout this website may not represent current operational guidelines.

  • Subject to change without notice, Pixieland reserves the right to make any changes as necessary at any time.

Service Animals:

  • Pets or other animals, except approved service animals (e.g., dogs) are NOT allowed inside Pixieland.

  • Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties.

  • Service animals are working animals, not pets.  The work or task a dog has been trained to provide must be directly related to the person’s disability. 

  • Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals.

  • Service animals must be house broken and remain on a lease or harness and under the control of their handler at all times.

  • Owners are responsible for disposing of their animal’s waste.

  • Guest whose service animal demonstrates aggressive and / or annoying actions toward a guest or team member will be directed to remove the animal from Pixieland.

  • Service animals are not allowed on any Pixieland ride. 

  • Service animals must never be left unattended.

Oxygen Tanks/Air Concentrators:

  • Due to the dynamics and certain characteristics of the rides, oxygen tanks or portable systems are not permitted on any Pixieland ride.

Birthday Parties:

  • Walk-in birthday parties are NOT permitted (bringing in a cake/cupcakes, balloons and/or gifts, etc. is considered a birthday party).

  • Limited space is available, it is best to reserve at least two weeks in advance.

  • Click here to view party packages, check availability and book your party.

  • We do not book birthday parties over the phone.

  • NO outside pizza and/or pizza vendors.

  • NO outside vendors of any type on or around Pixieland premises, this includes any type of costume characters.

Company Rights:

  • Pixieland is an outdoor venue, days and hours are subject to change throughout the seasons as the weather permits.

  • Hours are subject to change without notice and without refund, liability or compensation if management considers that the circumstances so require.

  • Some images shown throughout this website may not represent current operational guidelines.

  • Pixieland reserves the right to refuse service to anyone.

  • Pixieland Policy and Rules are subject to change at anytime without notice.

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