Food and Drinks:

You may bring in your own food and drinks with the exceptions listed below:

• Please keep in mind that we cannot offer storage or refrigeration for anything.

• Alcohol is NOT permitted in or around Pixieland (a City of Concord ordinance disallows alcohol anywhere within Willow Pass Park).

• Barbecues, heating devices (including chafing dishes) of any type and all glass containers/bottles are forbidden.

• NO outside pizza and/or pizza vendors.

• If you will be ordering any food or drinks through Pixieland, you must place your order by 5pm the Thursday prior to your scheduled party.

• Any food/drink orders placed or changed after 5pm the Thursday prior to your scheduled party will incur a $9.95 administrative fee.

• All food and/or drinks ordered through Pixieland will be delivered to your table 30 minutes after the start of your party.

• Don't forget to bring your plates, cups, napkins and utensils.  These items are NOT included.

• NO outside vendors of any type on or around Pixieland premises.

Decorating:

• Party areas do not come decorated, you may decorate your party table(s) with a table cloth, balloons, birthday sign, etc. (you may use non-destructive tape to hang any items (i.e. blue painters tape) ~ NO push pins, staples, nails, etc.)

• Absolutely NO piñatas, including using one for decoration. 

• Absolutely NO confetti or silly string (if you choose to ignore this you agree to pay a $100.00 clean up fee which will be charged to the credit card used when reserving your party.)

• You may NOT bring in your own extra tables(s), chairs, music, backdrops, etc.

• Your area must be clean before departure.

• NO outside vendors of any type on or around Pixieland premises.  This includes but is not limited to any type of costume characters, cotton candy machines, snow cone machines, food vendors, etc.

• Moving Pixieland tables into or next to your party area is NOT permitted.

Rides:

• At Pixieland, safety is our main concern.  Please be sure to check posted height and safety restrictions at each ride.  For the safety of your children, exceptions are not possible.

• Each ride has specific manufacturer height and safety guidelines which may require accompaniment.

• Access to attractions depends on the safety rules for each attraction.

• Please supervise your children at all times.

• Proper, family friendly attire must be worn at all times, including shirts and appropriate footwear, (no swim suits or slippers).  

• Babies of all ages must also have on tops, bottoms, or a onesie, including appropriate footwear (no swim suits or slippers).

• Clothing or tattoos with offensive language or graphics must not be visible at any time.

• Costume masks, accessories and selfie sticks are NOT permitted on rides

• Disabled guests must be able to transfer to ride vehicle’s seating with assistance from a member of their party.  Pixieland employees may not assist.

• Our rides are not recommended for expectant moms, recent bone injuries, heart problems and might require a liability release form to ride.

• Baby carriers of any type are not permitted on any ride at Pixieland.

• In order to ride some attractions, smaller guests not yet tall enough to ride alone must be accompanied by a ticketed adult.

• All riders must have full head and body control and be able to sit up on their own.

• NO lap seating on any ride at Pixieland.

• These restrictions are established for your safety by the State of California (OSHA) and must be strictly enforced. 

• For the benefit of our guests and our employees, we reserve the right to make the final decision with regard to the eligibility and safety of any rider at Pixieland.

• Due to the nature of the rides at Pixieland, service animals are not permitted to ride.

• Due to the dynamics and certain characteristics of the rides, oxygen tanks or portable systems are not permitted on any Pixieland ride.

• All rules and safety regulations must be followed.

• Certain rides or attractions may be closed due to unforeseen circumstances.

• Some images shown throughout this website may not represent current operational guidelines.

• For park policies, rules and guidelines click here...​

Wristbands/Tickets:

• All riding guests will be charged tickets or wristbands - yes, adults too.

• NO wristband sharing, wristbands must be worn at all times.

Party Clean Up:

• You must be cleared from the party area within 10 minutes after your party's scheduled end time or there will be a fee of $100.00 charged every additional 10 minutes thereafter to the credit card used when reserving your party.

• Your area must be clean before departure.

• Moving to or setting up your party in another area during or after your scheduled party is NOT permitted.

Checking In:

• Your party package, including any/all add-ons, must be paid in full prior to the start of your party.

• You may arrive prior to the start of your party to check in at the Kids Cafe (pay your balance and receive any tickets/wristbands that come in your package) then start enjoying the rides, however, the party area you reserved will not be available to start decorating until 30 minutes prior to your scheduled start time.

• Table time will NOT be extended for late arrivals.

• We accept cash*, Visa, MasterCard, Discover, American Express and contactless payments.

• Save 5% on your birthday party package and any additional party wristbands when you pay in ALL cash*.  *The cash discount does not apply to add ons, deposits, food or drinks, etc.

Deposits:

• Deposits are NOT applied to the balance of your party package. 

• If ANY of the party terms and conditions are ignored on the day of your party by you or your guests your deposit will NOT be refunded and you will also incur any additional charges outlined in the party terms and conditions.

• Once your party has been paid in full, completed and all party terms and conditions were followed, the deposit that was paid to secure your party package will be refunded to the credit card used to book your party.

• Please allow 5 to 7 business days for your bank to reflect the transaction to your account.  

• Deposits cannot be transferred to someone else, applied to tickets, wristbands, party food, any other party add-ons, etc. 

Cancellations:

• Should you cancel your party for ANY reason your entire deposit will be forfeited and is NOT refundable. *ALL cancellations must be submitted and confirmed at least 15 days prior to your scheduled party with Pixieland in writing to pixieparties@icloud.com.

• Should you cancel your party within 14 days of your scheduled party date, then you are authorizing Pixieland Amusement Park to charge your credit card used when reserving your party, including, but not limited to the balance of your party, any food orders, or add-ons, etc.  Your entire deposit paid to secure your party package will also be forfeited and is non-refundable.

NO Shows:

• Should you choose not to show up to your scheduled party without making previous and confirmed arrangements in writing with Pixieland at least 14 days prior to your scheduled party date, then you are authorizing Pixieland Amusement Park to charge your credit card used when reserving your party, including, but not limited to the balance of your party, any food orders, or add-ons, etc.

• Your entire deposit paid to secure your party package will also be forfeited and is non-refundable.

Rescheduling:

• If you need to reschedule your party it must be submitted in writing to pixieparties@icloud.com at least 14 days prior to the date of your scheduled party.

• Your rescheduled party must be held within 30 days of your original booking date.  

• Party packages, once booked, are not eligible for downgrading. However, if available, packages may be upgraded.

Weather or Unforeseen Circumstances:

• If at anytime you are feeling uncertain about the weather, you may reschedule your party as early as 7 days prior to your party date and as late as 10:00am on the date of your party.  You must reschedule your party to be held within 30 days of your original party date or your full deposit will be forfeited.

• In the event that Pixieland is closed due to bad weather or any unforeseen circumstances, you may receive a refund of all but $40.00 of your deposit for administrative costs (deposits will ONLY be refunded less the administrative fee if Pixieland is unable to open).

• Due to the uncertainty of weather, Pixieland usually does not determine until the morning of the scheduled business day whether or not we will be able to open if there is inclement weather forecasted.

• Due to variable weather conditions (i.e. heat, air quality, rain) Pixieland may close after your scheduled party.